Appxflow from appxconnect is a revolutionary integration platform, with which business users can design complex integration workflows among popular enterprise apps in minutes.
Users can setup, integrate and automate all enterprise workflows without writing a single line of code.
appxflow is the glue that could stitch transactions and protocols among the various apps, data sources and users associated in interacting with a customer. All the while CCTR either dealt with locally available data within the App or with one or two closely associated apps (Ex: CRM) to write interaction rules.
With appxflow CX architects can connect any associated application with the Contact Center without writing a single line of code. Thus making way to infinite possibilities to automate and serve complex customer interaction processes.
While the benefits are many, following is a high level scope of the benefits that process owners, contact center technologies and businesses that use can benefit from this alliance.
"There is immense power when a group of softwares serving a business gets together to work towards the same goal" - Nobody
With appxflow, Contact Center Technology is enabled with access to a wide range of available enterprise Apps for data inputs, invoke actions at 3rd party applications. The list of associated Apps could be endless ... making the contact cetner far more powerful and intelligent in handling critical business processes.
Example - Small teams and individual designers need a space where they can watch the design process unfold, both for themselves and for the people they work with – no matter if it's a fellow designer, product manager, developer or client. Front allows you to invite more people into the process, creating a central place for conversation around design. As those teams grow, transparency and collaboration becomes integrated in how they communicate and work together.
With appxflow, Contact Center Technology becomes more powerful, it becomes more inclusive in the entire customer journey, and service life cycle. Enterprise architects can then write the entire & complex workflows that involves a good utility of the communication handling skills of the Contact Center Tech.
Its like … the Contact Center Technology is no longer confined to the kitchen, but takes a lead in front ending and customer interaction and data handling and managing the backend processes associated to the journey.
A centralised customer data has been was always an ambition for CIOs. The Challenge never the less is that of a - Huge investment in infra, computing & integration … Plus duplication of data among applications. Plus a never ending debate on which application is central and which is the best method - economical, faster and futuristic.
With appxflow its easy to write enterprise workflow with collaborative data and event handling among apps without the need of a central repo, or the need for duplication of data among applications. With appxflow, your customer data is democratised making the right set of data & actions available to other applications.
Thus enabling an indépendant yet a teamed approach among all the apps…. Working towards the common goal of the organisation.
Not only does it provision a no-code development environment, unique collaboration features such as -
Small teams and individual designers need a space where they can watch the design process unfold, both for themselves and for the people they work with – no matter if it's a fellow designer, product manager, developer or client. Front allows you to invite more people into the process, creating a central place for conversation around design. As those teams grow, transparency and collaboration becomes integrated in how they communicate and work together.
I lead, Solutions and Customer Success at appxconnect.
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