Contact Center Automation

Design, integrate and automate your contact center operations to streamline your customer interaction processes.

Elevate experience and win more.

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Popular Contact Center integration workflows

Pick a template, connect your favourite Apps and get started !

CRM Integrations

Integrate CRM & the Communication Service providing a unified and intuitive interface for customer handling.

Custom Workflow

Design & Develop a custom workflow by editing one or more of the above templates, or design from scratch without writing a single line of code.

Lead Qualification

Automatically upload leads to your contact center campaigns from various sources.

Engineer a Communication cadence streamlining appointment setting leading to meeting & guiding through the sales process.

Onboard new customers by triggering a set of automated Email campaigns or a live meeting.

Setup & Automate a robust helpdesk to quickly address your customer support issues over multiple channels.

Post call automation and customer surveys to measure, evaluate and build a proactive response.

Renewals & Collections

Automate accounts recievables and subscription renewal processes.

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How appx automates Contact Center Operations.

Using appx's powerful automation features, Contact Center architects can integrate associated Applications to streamline their customer interaction processes. Here are some examples of the apps used to automate.

Pre-defined Templates

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Use Predefined templates of integration workflows designed by Process Consultants. Fill up the roles with the Apps of your choice.

Visual Designer

Edit an existing template or build a new one totally from scratch with the visual designer. Create a flow in less than 5 minutes.

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Setup and get started without writing a single line of code. Design for your business goals.

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