Contact Center CRM Integrations

Integrate a Communication Service as a native App within your CRM. Automate your contact center operations and serve better with contextual routing of information and actions among the Apps.

Elevate experience and win more.

Know more

Which contact center operations are automated.

Elevate experience and increase productivity by integrating a Communication Service with your CRM. With advanced communication services embedded within your CRM, your users benefit with a wide range of rich contact center features.

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Communication Service is embedded as a native app within your CRM. Single Sign On to login to the hybrid App.

Multiple conversations

Handle multiple simultaneous conversations over various channels such as Email, Chat, Voice or Social Media (as supported by the Communication Service)

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Presence management and Routing conversations based on skill for voice, chat, email or other social channels.

Contextual Pop-Up

Configure to dynamically pop-up intuitive customer & activity info based on the context of the conversation.

Dialer - All modes

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All dialing modes supported by the communication service: Manual dial, click to call, preview, progresive and predictive dialing

Custom Input Forms

Custom fields to enable user inputs while on a converation and then automatically update to the respective entity in the CRM.

Map fields of Communication service with the entities within the CRM - Automatically sync activity and conversation updates among both the applications.

Custom config / Campaign

Custom integration settings per campaign / queue each having a seperate set of config for Contextual PoP, dispositions, Input Forms and Data Mapping.

See Available Integrations Demo

Popular Contact Center CRM integrations

Choose an integration and get started in under 5 minutes.

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Microsoft Dynamics 365 + Genesys Cloud

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Build your Dynamics 365 Contact Center.

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Microsoft Dynamics 365 + Genesys PureConnect

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Build your Dynamics 365 Contact Center.

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Microsoft Dynamics 365 + aircall

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Build your Dynamics 365 Contact Center.

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Microsoft Dynamics 365 + Engage

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Build your Dynamics 365 Contact Center.

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Microsoft Dynamics 365 + talkdesk

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Build your Dynamics 365 Contact Center.

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Salesforce + Genesys Cloud

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Build your Salesforce Contact Center.

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Salesforce + Genesys PureConnect

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Build your Salesforce Contact Center.

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Salesforce + aircall

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Build your Salesforce Contact Center.

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Salesforce + Engage

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Build your Salesforce Contact Center.

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Salesforce + talkdesk

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Build your Salesforce Contact Center.

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Servicenow + Genesys Cloud

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Build your Servicenow Contact Center.

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Servicenow + Genesys PureConnect

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Build your Servicenow Contact Center.

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Servicenow + Aircall

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Build your Servicenow Contact Center.

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Servicenow + Engage

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Build your Servicenow Contact Center.

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Servicenow + talkdesk

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Build your Servicenow Contact Center.

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Zendesk Sell + Genesys Cloud

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Build your Zendesk Sell Contact Center.

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Zendesk Sell + Genesys PureConnect

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Build your Zendesk Sell Contact Center.

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Zendesk Sell + Aircall

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Build your Zendesk Sell Contact Center.

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Zendesk Sell + Engage

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Build your Zendesk Sell Contact Center.

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Zendesk Sell + talkdesk

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Build your Zendesk Sell Contact Center.

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Zendesk Support + Genesys Cloud

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Build your Zendesk Support Contact Center.

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Zendesk Support + Genesys PureConnect

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Build your Zendesk Support Contact Center.

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Zendesk Support + Aircall

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Build your Zendesk Support Contact Center.

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Zendesk Support + Engage

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Build your Zendesk Support Contact Center.

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Zendesk Support + talkdesk

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Build your Zendesk Support Contact Center.

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